Exploring the recurring problem of surplus donated goods at times of emergency, our collective responsibility in tackling it and changing the culture of public giving. Shelley Hart from Havering Volunteer Centre will share some of the learning from their role in both the Afghan resettlement response and the recent Wennington fires which saw families displaced and a huge outpouring of community support. The VCS Emergencies Partnership team will share some of it’s own learnings and recommendations and details of our recent work with the Charity Retail Association.